Garden Goods Direct Shipping Protection is here to support the customer in the event of any issues that may arise while your order is on its way to you. We’re here to take on what can be an unnecessarily complicated and stressful claims process with carriers and retailers so that you don’t have to.
Filing a Claim:
- If your item arrives damaged, unusable, or otherwise in an unacceptable condition, or has been lost in transit, we invite you to submit a claim with customer service right away.
- When emailing customer service, make sure to include "Shipping Protection Claim" in the subject line
- Please remember to include pictures of the item(s) and packaging.
- Claims must be filed within 5 days from the date it was marked as delivered.
Learn more about what qualifies under our Shipping Protection Policies.