Frequently Asked Questions

We accept all major credit cards and debit cards including Visa, MasterCard, Discover, and American Express. We also accept payments through Paypal.

After you have acclimated your new plant to the sunlight, you can plant your items directly into the ground or their new pot. Sooner is better than later but if you find it necessary to leave the plants in the existing pot for an extended period be sure to monitor the soil moisture more frequently.

Damage to leaves is completely superficial and easily fixed. Simply remove any damaged leaves from the plant using sharp scissors or pruning shears. In no time the plant will grow a new leaf to replace the damaged one.

If you received the wrong size item, we would be happy to remedy the situation. Please contact us at custserv@gardengoodsdirect.com and include a photo of the item in question with a measuring device for our records. Please also include your order number with all correspondence.

The simple answer is carefully; We ship in what is called “coffin boxes.” These boxes are meant to be laid down flat and opened. Most of our plants are “sleeved” in recycled paper sleeves. Carefully tear the paper sleeve off of the plant. The paper can then be recycled. Often paper is taped into the pot to keep the soil from becoming dislodged during shipping. This too can be recycled. We carefully monitor the soil moisture of the plants before packing, but we do recommend giving your new plants a drink upon unpacking. Place your new plants in a shaded area out of the full sun for a few days to avoid burning. Burning occurs when a plant that has been in a dark box is exposed to full sun. Please note any major damage and contact us immediately. Small amounts of superficial damage are not uncommon and 99% of the time the plants will be fine.

We try hard to fulfill our orders as accurately as possible. Occasionally we make a mistake. Do not worry this is not due to any fault of yours and we want to make the order right. Please contact us at custserv@gardengoodsdirect.com upon arrival, and we will make arrangements to ship out the correct item(s) as soon as possible.

We pride ourselves on our packaging. We have worked hard over the years to perfect our packing; occasionally our carriers do not provide the level of care required to ship live plant material. When these circumstances present themselves, we are typically able to file a claim for damages with the carrier. We request that you provide us with photos of the box and the damaged contents at custserv@gardengoodsdirect.com.

If you provided an email address with your order, you will receive an email with tracking info when your order ships. You can also log into your account using the credentials you supplied and check the status of your order.

Yes, we understand that sometimes needs, plans, or schedules change. Please call our customer service department as soon as possible at 844-348-8971. Cancellations cannot be done via email, nor can we process a cancellation once an order has gone to shipping. Unfortunately, there is a cancellation fee of 10% with a $10 minimum. This covers our costs for processing and fees. However, there is no fee for delaying the shipping of your order if that would be helpful.