Frequently Asked Questions

Yes, We do ship to California!

Due to Agricultural restrictions put in place by the State of California, all plant material must be treated and inspected by our state Agricultural Inspectors prior to shipping. The state can only provide an inspector to view our shipments every 14 days. All California shipments include a Phyto-sanitary Certificate with each box shipped. There is a $20.00 per order charge added to each order to help offset the cost of inspection and the certificate. This $20.00 is in addition to our shipping charge of $16.95 for all orders under $98.99. Orders over $99.00 will only be assessed the $20.00 Charge for the certificate. The regulations regarding plant import into the state of California can be viewed HERE. There are strict rules regarding citrus not being shipped into the state and therefore it can not be done and all citrus orders will be canceled and refunded. Thank you for your understanding.

California orders are shipped every other Monday and the dates we ship are included below:

July 1

July 15

July 29

August 12

August 26

September 9

September 23

October 14

October 28

November 11

November 25

December 9

December 30

We accept all major credit cards and debit cards including Visa, MasterCard, Discover, and American Express. We also accept payments through Paypal.

After you have acclimated your new plant to the sunlight, you can plant your items directly into the ground or their new pot. Sooner is better than later but if you find it necessary to leave the plants in the existing pot for an extended period be sure to monitor the soil moisture more frequently.

Damage to leaves is completely superficial and easily fixed. Simply remove any damaged leaves from the plant using sharp scissors or pruning shears. In no time the plant will grow a new leaf to replace the damaged one.

The simple answer is carefully; We ship in what is called “coffin boxes.” These boxes are meant to be laid down flat and opened. Most of our plants are “sleeved” in recycled paper sleeves. Carefully tear the paper sleeve off of the plant. The paper can then be recycled. Often paper is taped into the pot to keep the soil from becoming dislodged during shipping. This too can be recycled. We carefully monitor the soil moisture of the plants before packing, but we do recommend giving your new plants a drink upon unpacking. Place your new plants in a shaded area out of the full sun for a few days to avoid burning. Burning occurs when a plant that has been in a dark box is exposed to full sun. Please note any major damage and contact us immediately. Small amounts of superficial damage are not uncommon and 99% of the time the plants will be fine.

If you received the wrong size item, we would be happy to remedy the situation. Please contact us at custserv@gardengoodsdirect.com and include a photo of the item in question with a measuring device for our records. Please also include your order number with all correspondence.

We try hard to fulfill our orders as accurately as possible. Occasionally we make a mistake. Do not worry this is not due to any fault of yours and we want to make the order right. Please contact us at custserv@gardengoodsdirect.com upon arrival, and we will make arrangements to ship out the correct item(s) as soon as possible.

We pride ourselves on our packaging. We have worked hard over the years to perfect our packing; occasionally our carriers do not provide the level of care required to ship live plant material. When these circumstances present themselves, we are typically able to file a claim for damages with the carrier. We request that you provide us with photos of the box and the damaged contents at custserv@gardengoodsdirect.com.

If you provided an email address with your order, you will receive an email with tracking info when your order ships. You can also log into your account using the credentials you supplied and check the status of your order.