Frequently Asked Questions


Why doesn't my plant look like the picture?

What forms of Payment does Garden Goods Direct accept?

How soon should I plant my new plants in the ground or its “forever pot.”

My plant has a few damaged leaves.

I've received my order. How do I unpack it?

I’ve received my order but received the wrong size items.

I received my order, but I’ve received the wrong item(s).

What do I do if my plants were damaged during the shipping process?

Can I cancel my order?

How do I know if my order has shipped?

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