Optional 1 Year Warranty
Having over four generations in the nursery business, we understand that outdoor plants can fail to thrive for many reasons, which is why we offer our customers an optional 1 Year Limited Warranty on all of our trees, shrubs, and perennials at the time of purchase. Due to the sensitive nature of houseplants we are unable to warranty Houseplants.
Garden Goods Direct Warranty covers the one-time replacement of plants that perish during the first year post purchase excluding shipping cost. Shipping of the new plant is not covered under this warranty and is the responsibility of the customer.
Warranties must be purchased at the time of checkout and can not be added after your order has been completed.
Warranty Terms and Conditions:
All warranty claims must be received within one year from the date of delivery of your plants to the address specified on the order. Product replacement will only be sent to the original shipping address. Claims will not be accepted if the shipping address is different than the original shipping address. Claims received by Garden Goods Direct after one year of delivery shall not be recognized.
Warranties are honored with store credit and hold no cash value.
Garden Goods Direct reserves the right to request a photo of the dead plant and its surroundings for claim and evaluation purposes.
- In the event that the plants were planted in an environment that is not conducive to the health of the plant, i.e., poor soil conditions, wrong light conditions or outside of plants listed hardiness zone the warranty is null and void.
- Damage or destruction of plants resulting from weather, pets, wildlife, drought, improper application of insecticides or herbicides, fires, floods, or any unnatural cause, are not covered under this warranty.
- All plants must be planted in the ground to be covered, this warranty does not cover trees, shrubs, or perennials planted in pots or planters.
- In the event of multiple claims or excessive losses, we may require a soil test to determine soil compatibility problems.
How to Place a Warranty Claim
To claim your warranty please submit a claim form and send the required photos of the plant and its surroundings to verify that the plant condition has met our warranty terms. 100% store credit for the amount of the plant will be issued immediately upon the approval of your claim.