Terms of service

How to Cancel an Order

At Garden Goods Direct, every order is handled with care from the moment it’s placed. Our team begins preparing your plants right away — selecting the healthiest specimens, carefully packaging them, and scheduling shipment to ensure they arrive fresh, vibrant, and ready to thrive in your garden. Due to our fast-paced fulfillment process, we can only make changes or cancellations within 12 hours of purchase or before you receive your shipping confirmation.

We completely understand that plans can change, and we’ll always do our best to assist you within that window. Once an order has been packaged and shipped, however, it can no longer be modified or canceled, as your plants are already on their way to you. We truly appreciate your understanding — this policy allows us to maintain the highest quality standards, protect the health of every plant we send, and continue delivering the fast, reliable service our customers count on. If you have questions or need help with your order, please don’t hesitate to reach out through our Contact Us page — we’re here to help every step of the way.

Returns

We want you to love everything you order from Garden Goods Direct! Because our plants and trees are living, perishable items, we cannot accept returns once they’ve left our care. This policy helps us maintain the health of all our plants and prevents the risk of spreading pests or diseases to the nursery.

If something isn’t right with your plant or tree, don’t worry — you’re covered by our Alive & Thrive Guarantee, which protects your purchase for the timeframe specified at the time of checkout. Just reach out to our customer care team as soon as possible, and we’ll help diagnose the issue and provide a one-time replacement if needed.

Instead of sending your plant back, we encourage you to make the world a little greener — plant it in a new spot, add it to your compost, or share it with a friend!

Returns for Garden Supplies and Hard Goods

Non-living items such as fertilizers, planting mixes, tools, containers, hoses, watering bags, and other garden accessories can be returned within 60 days of purchase. Items must be unused, in saleable condition, and returned in their original packaging.

Customers are responsible for return shipping costs, but there’s no restocking fee for eligible garden supply returns.

If you have questions or need assistance with starting a return, our team is here to help. Simply reach out to us via our Contact Us page.

Getting Exactly What You Ordered

We take great pride in labeling and shipping our plants correctly.
If you receive the wrong plant, we’ll gladly replace it or issue store credit — at no cost to you.

Please note: refunds or replacements cannot be issued for plants that match the order placed or for orders where the customer selected the wrong plant type.

Each product page on our website provides detailed information about the plant’s growing requirements, enabling you to make an informed choice for your landscape.

About Our Plant Photos

Our product photos are designed to inspire!

Outdoor plant photos show mature, established plants in landscape settings, while the plants you receive will be younger nursery stock shipped in standard nursery containers unless otherwise noted.

Indoor plant photos may show various growth stages or pot sizes.
Please refer to each product description for specific size and container details before placing your order.

“I’m Not Dead, Just Dormant!”

Many outdoor trees, shrubs, and perennials naturally enter dormancy from fall through early spring at our nursery in Maryland.

During this period, your plants may appear to have fewer leaves, look discolored, or seem bare — this is completely normal and a sign of healthy growth.

Planting during dormancy actually promotes root development, giving your plants a head start for vigorous spring growth.

Rest assured, our experienced shipping team visually inspects your dormant plants to ensure they are alive, viable, and ready to thrive once warmer weather returns.

Understanding Your Plant

Growth rates, mature sizes, and bloom times listed on our site are based on averages under optimal growing conditions.

The performance of each plant may vary depending on factors such as climate, soil, water, and care.

Images on our site represent what the plant will look like once mature.

Plants are shipped in standard nursery containers, unless otherwise noted. The decorative pots shown in the photos are for display purposes only.

Pricing

Garden Goods Direct strives to offer high-quality plants at fair prices.

Prices on our website are subject to change without prior notice based on market and seasonal conditions.

We All Love Coupons!

We love surprising our customers with special offers! To keep things fair, please note:

  • Only one coupon code may be used per order.

  • Coupons must be active and applied at checkout.

  • Coupons cannot be combined, redeemed for cash, or used on sale items.

To stay up-to-date on special offers, sign up for our emails and text alerts!

Our “We Grow Together Promise”

At Garden Goods Direct, our We Grow Together Promise reflects our belief that gardening is more than a transaction — it’s a partnership. From the moment you place your order, our team of experienced growers, horticulturists, and garden experts is here to help you succeed. We take great care in growing, selecting, and shipping healthy plants so that they arrive ready to thrive in your landscape. But our promise doesn’t stop at delivery — it continues through expert advice, seasonal care tips, and resources designed to help you grow confidently, no matter your experience level.

When you shop with Garden Goods Direct, you’re joining a community that values quality, trust, and shared growth. Our We Grow Together Promise means that we’re invested in your success — whether that’s helping you choose the right plant for your space, guiding you through planting and care, or standing behind every order. Together, we’re cultivating healthier gardens, fostering stronger communities, and working towards a greener tomorrow.

Thank You for Choosing Garden Goods Direct

We’re truly honored that you’ve chosen Garden Goods Direct to be part of your gardening journey. Every order means more to us than just a sale — it’s a connection to someone who shares our love of growing beautiful, healthy plants. Whether you’re a first-time gardener or a lifelong plant enthusiast, we’re here to support you every step of the way with expert advice, honest guidance, and the same care we give to the plants we grow ourselves.

Our goal is to make every shopping experience simple, transparent, and enjoyable — from the moment you visit our site to the day your plants are flourishing in your garden. If you ever have questions or need a little extra help, please don’t hesitate to reach out through our Contact Us page. Our team of horticulture experts is always happy to lend a hand, because your success is our success — and together, we grow stronger gardens and greener communities.