Terms of service

HOW TO CANCEL AN ORDER

As soon as your order is placed, we begin the process of carefully preparing your order for shipment. We do our best to get shipments out the door as soon as possible. Therefore, in order to make timely adjustments, cancellations and changes to your order must be received within 12 hours of purchase or prior to receiving a shipping notification.

After your order has been packaged and shipped, the order cannot be changed or canceled. Thank you in advance for your understanding concerning this policy.

RETURNS

All sales are final. Due to the fact that the majority of our products are perishable, Garden Goods Direct does not accept returns. Non-living items such as fertilizers, grass seed, planting soil, watering bags, hoses, pots/planters, and other non-perishable garden items can be returned at the customer’s expense. Upon arrival, items will be reviewed and must be received in saleable condition. Once approved, we will issue a refund minus a 20% restocking fee. We do not refund shipping costs. Accepting the delivery of the product ensures the customer accepts Garden Goods Direct’s terms and conditions of sale. In no circumstance will Garden Goods Direct liability be greater than the cost paid for the order.

GETTING WHAT YOU ORDERED

We are very careful to label varieties true to name, but sometimes mistakes happen. In the unlikely event that an incorrect plant is sent, we will replace the product at our expense. We do not offer refunds for incorrectly shipped products, only replacements or store credit.

Customer acknowledges that they understand the specific plant’s type and requirements they are purchasing as posted on each product page at www.gardengoodsdirect.com. Garden Goods Direct will not replace or refund any items where the customer purchased the "wrong plant".

PLANT PRODUCT PHOTOS

Since we offer a wide variety of sizes, all plant photos on the product pages are of mature or established landscape plants. All plants sold on Garden Goods Direct are younger plants and will ship in standard nursery pots unless otherwise specified.

I'M NOT DEAD JUST DORMANT

Most outdoor trees and plants enter dormancy or semi-dormancy in the fall through the spring (some perennials enter dormancy in late spring or early summer). Garden Goods Direct will send out viable dormant plant materials early in the spring or late in the fall and winter seasons. These plants are completely healthy but may exhibit fewer leaves, discoloration, or complete leaf drop during this period. This is normal and completely essential to the plant's health.

In fact, planting during dormancy promotes root growth, giving your plant a better start in spring, when new foliage will begin to grow.

ALL ABOUT YOUR PLANT

Growth rates that are listed on our website are estimates based upon historical data and assume optimum growing conditions. Growing plants require a suitable site, a compatible environment, and care to prosper. These are conditions beyond our control. The customer agrees, by accepting these terms and conditions, that the images used on www.gardengoodsdirect.com product pages are representative of what the product will look like when it reaches maturity. Plants are shown in decorative containers for display purposes only. All plants are shipped in standard nursery containers unless otherwise specified.

PRICING

Garden Goods Direct reserves the right to change any price on the site without prior notice.

WE ALL LOVE COUPONS!

We love to delight our customers with special offers from time to time. However, only one coupon code can be applied per order, coupon codes may not be combined for a higher discount. Coupon codes must be active (not expired) and applied at the time of purchase. Coupons hold no cash value and are not redeemable for cash.

OVERVIEW

EXCEPT AS SET FORTH ABOVE, GARDEN GOODS DIRECT DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF FITNESS OR MERCHANTABILITY, REGARDING ANY PRODUCT PURCHASED FROM GARDEN GOODS DIRECT. GARDEN GOODS DIRECT SPECIFICALLY DISCLAIMS ANY AND ALL SUCH WARRANTIES. THE REMEDIES SET FORTH ABOVE CONSTITUTE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU. GARDEN GOODS DIRECT SHALL NOT, IN ANY EVENT, BE LIABLE FOR DAMAGES IN AN AMOUNT GREATER THAN THE ORIGINAL PURCHASE PRICE OF ANY PLANT.