Garden Goods Guarantee
Terms of Service
We take pride in providing our customers with the highest quality plants so they arrive alive and ready to thrive. However, as with all living things, death is possible. If you are not satisfied with your new arrival, contact us within 5 days of purchase so we can try to make it right.
If your plant perishes (not including shipping damage, see shipping damage policy below) in the first 15 days following your purchase, email firstname.lastname@example.org including your order number and a picture of your plant. We will review your claim and provide store credit to reorder the plant if necessary. Issues reported after the 15 day period require a purchased warranty for resolution. Information on Garden Goods Direct 1 year warranty can be viewed here: Optional 1 Year Warranty
IN CASE OF DAMAGE DURING SHIPPING
Garden Goods Direct has partnered with Route to offer our customers the option to protect their order with shipping insurance. Route reduces effort through a seamless claims filing process for lost, damaged*, or stolen items.
In the unfortunate case where your order is lost, stolen, or damaged* it is easy to resolve with a one-click claims process. When a claim is filed, Route will reorder the item, or refund the purchase at no additional cost. Please note that Route claims must be filed within 15 days of receipt.
Orders not protected by Route are the sole responsibility of the purchaser. Garden Goods Direct is not liable for lost, stolen, or damaged* product not protected by shipping insurance.
*Damaged product includes frozen, significantly broken, and/or irreparable harm caused during the transit period. Damage to pots, spilled soil, and/or superficial damage to leaves does not qualify an order for replacement or refund. Items received not as expected will be evaluated by the Garden Goods Direct team on a case by case basis to determine if a claim is warranted.
HOW TO CANCEL AN ORDER
As soon as your order is placed we begin the process of carefully preparing your order for shipment. Cancellations must be received within 10 hours of purchase.
After your order has been packaged and shipped, the order can not be changed or cancelled. Thank you in advance for your understanding concerning this policy.
Due to the fact that the majority of our products are living beings, Garden Goods Direct does not accept returns, all sales are final. Non-living items such as fertilizers, grass seed, planting soil, watering bags, hoses, pots/planters and other non-perishable garden goods can be returned at the customers expense with a 25% restocking fee. Items must be received in saleable condition prior to issuing a credit. We do not refund shipping costs. Accepting the delivery of the product ensues the customer accepts the seller’s terms and conditions of sale. In no circumstance will Garden Goods Direct liability be greater than the cost paid for the order.
GETTING WHAT YOU ORDERED
We are very careful to label varieties true to name, but sometimes mistakes happen. In the unlikely event that an incorrect plant is sent, we will replace the product at our expense, a refund will not be issued.
Customer acknowledges that they understand the plant type they are purchasing as posted on each product page at www.gardengoodsdirect.com. Garden Goods Direct will not replace or refund any items where the customer purchased the “wrong plant”.
PLANT PRODUCT PHOTOS
Since we offer a wide variety of sizes, all plant photos on the product pages are of mature or established landscape plants. All plants will ship in black nursery pots.
I'M NOT DEAD JUST DORMANT
Garden Goods Direct will send out viable dormant plant materials early in the spring or late in the fall and winter seasons. The plants are 100% healthy but may exhibit dormancy. Dormancy can include browning of the leafy materials or the plant may not have any leaves at all.
ALL ABOUT YOUR PLANT
Growth rates that are listed on our web site are estimates based upon historical data and assume optimum growing conditions. Growing plants require a suitable site, compatible environment, and care to prosper, and these are conditions beyond our control. Customer agrees, by accepting these terms and conditions, which the images used on www.gardengoodsdirect.com product pages, are representative of what the product they purchased will look like when it reaches the age of maturity, and is not what they will be receiving with their order. Plants are shown in decorative containers for display purposes only. All plants are shipped in black plastic nursery containers unless otherwise specified.
Things change, and sometimes change can be hard to deal with. Garden Goods Direct may change any price on the site without prior notice.
WE ALL LOVE COUPONS!
We love to delight our customers with special offers from time to time. However, only one coupon code can be applied per order, coupon codes may not be combined for a higher discount. Coupon codes must be active (not expired), and applied at the time of purchase. Coupons hold no cash value and are not redeemable for cash.
LEGAL SPEAK (ZZZ...SNOOZE FEST)
EXCEPT AS SET FORTH ABOVE, GARDEN GOODS DIRECT DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF FITNESS OR MERCHANTABILITY, REGARDING ANY PRODUCT PURCHASED FROM GARDEN GOODS DIRECT. GARDEN GOODS DIRECT SPECIFICALLY DISCLAIMS ANY AND ALL SUCH WARRANTIES. THE REMEDIES SET FORTH ABOVE CONSTITUTE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU. GARDEN GOODS DIRECT SHALL NOT, IN ANY EVENT, BE LIABLE FOR DAMAGES IN AN AMOUNT GREATER THAN THE ORIGINAL PURCHASE PRICE OF ANY PLANT.