TERMS OF SERVICE
Garden Goods Direct guarantees that all orders are carefully picked, packaged and containerized in a manner that optimizes the safe delivery of the plant products to your location. Our orders are shipped via UPS Ground and optionally insured by Route.
Condition of Sale
Orders over $125 ship free, with the exception of over sized items and California orders. All orders under $125 are subject to a flat rate shipping fee. Once the checkout process is completed, your credit card is charged immediately and your order is taken from inventory to begin being processed for shipping. All sales are final.
Customer agrees that their order will be delivered without requiring a signature unless a signature request is processed through UPS by the customer. Our carrier will leave the package(s) unsupervised unless other arrangements are made by the customer. If theft is possible at your location please feel free to use our shipping insurance or contact UPS to add “delivery signature requested”.
All of our orders are shipped via UPS ground. UPS will reach you within 3 to 5 business days in most parts of the country. We strive to process your order on in-stock items within 5 to 7 business days when possible.
However, we may opt to delay shipment on some orders of live items placed on Thursday, Friday or weekends until the following week to minimize the amount of time your products will be in a box and/or warehouse. The health and well-being of your plants is our first and foremost concern. You will be notified via email if we opt to delay shipment of your order due to weather conditions or potential delays in transit.
IN CASE OF DAMAGE DURING SHIPPING
Garden Goods Direct has partnered with Route to offer our customers the option to protect their order with shipping insurance. Route reduces effort through a seamless claims filing process for lost, damaged, or stolen items.
In the unfortunate case where your order is lost, stolen, or damaged it is easy to resolve with a one-click claims process. When a claim is filed Route will reorder the item, or refund the purchase at no additional cost.
Orders not protected by Route are the sole responsibility of the purchaser. Garden Goods Direct is not liable for lost, stolen, or damaged product not protected by shipping insurance.
REQUEST DELAY IN SHIPPING
If you would like to opt to have your shipment delayed please send us an email at firstname.lastname@example.org including DELAY SHIPMENT in the subject line and we will do our best to accommodate your request.
SHIPPING DELAY DUE TO QUALITY
In the case of quality issues with our plant material which creates a back order, you will be notified via email and offered possible substitutions. If no substitutes are acceptable we will let you know the anticipated ship date of your items or offer you a refund of your back-ordered items
CALIFORNIA ORDERS/SHIPPING POLICY
Due to Agricultural restrictions put in place by the State of California, all plant material must be treated and inspected by our state Agricultural Inspectors prior to shipping.
All California shipments include a Phyto-sanitary Certificate with each box shipped. There is a $29.95 per order charge added to help offset the cost of inspection, the certificate and additional handling.
The regulations regarding plant import into the state of California can be viewed HERE.
There are strict rules regarding citrus not being shipped into the state and therefore all citrus orders will be canceled and refunded. Thank you for your understanding.
Note: All purchases completed on www.gardengoodsdirect.com are done so in accordance with the shipping contract. This means that the risk of losing an item and property rights associated with the item are transferred to you (the purchaser) when we remit the item to the carrier.