TERMS OF SERVICE
Garden Goods Direct guarantees that all orders are carefully picked, packaged, and containerized in a manner that optimizes the safe delivery of the plant products to your location. Our orders are shipped via FedEx Ground and FedEx Express Saver.
Condition of Sale
Orders over $125 ship free, with the exception of oversized items and orders to Phytosanitary States. In order to qualify for free shipping, orders must reach or exceed $125 after all coupons have been applied and before tax. All orders under $125 are subject to FedEx carrier-calculated rate shipping fee. Once the checkout process is completed, your credit card is charged immediately and your order is taken from inventory to begin being processed for shipping. All sales are final.
The customer agrees that their order will be delivered without requiring a signature unless a signature request is processed through FedEx by the customer. Our carrier will leave the package(s) unsupervised unless other arrangements are made by the customer. If theft is possible at your location please feel free to contact FedEx to add “delivery signature requested”.
All of our orders are shipped via FedEx Ground or FedEx Express Saver. FedEx will reach you within 1 to 5 business days in most parts of the country. We strive to process your order on in-stock items within 3 to 5 business days when possible.
However, we may opt to delay shipment on some orders of live items placed on Thursday, Friday, or weekends until the following week to minimize the amount of time your products will be in a box and/or warehouse. The health and well-being of your plants is our first and foremost concern. You will be notified via email if we opt to delay the shipment of your order due to weather conditions or potential delays in transit.
REQUEST DELAY IN SHIPPING
If you would like to opt to have your shipment delayed please send us an email at firstname.lastname@example.org including DELAY SHIPMENT in the subject line and we will do our best to accommodate your request. Requests must be received within 10 hours of the order being placed.
SHIPPING DELAY DUE TO QUALITY
In the case of quality issues with our plant material which creates a backorder, you will be notified via email and offered possible substitutions. If no substitutes are acceptable we will let you know the anticipated ship date of your items or offer you a refund of your back-ordered items.
CALIFORNIA ORDERS/SHIPPING POLICY
Due to Agricultural restrictions put in place by the State of California, all plant material must be treated and inspected by our state Agricultural Inspectors prior to shipping.
All California shipments include a Phytosanitary Certificate with each box shipped. There is a $5 per order charge added to help offset the cost of the inspection, the certificate, and additional handling. This is issued regardless of any free shipping offers.
There are strict rules regarding citrus not being shipped into the state and therefore all citrus orders will be canceled and refunded.
SHIPPING LIMITATIONS TO OTHER STATES WITH PHYTOSANITARY CERTIFICATE REQUIREMENTS
Many states also have specific regulations and limitations regarding which species of plants they will receive across state borders. More information, a list of these states, and a list of the specific limitations are all available for download.
We are one of the only nurseries in the state of Maryland certified to ship to states with phytosanitary regulations, and we ship our products with the appropriate certifications so that they can be inspected upon entry to the state of delivery. There is a $5.00 fee per order charge added to help offset the cost of the inspection, the certificate, and additional handling. This is issued regardless of any free shipping offers.
Damage During Shipment
Before being placed in the box for shipment, each and every plant is carefully inspected and packaged to ensure that your plant can survive standard transit. However, impairments during shipment do happen. After opening the box, if you have found your plant to have incurred some damage, immediately email customer service with your order number and photos of the plant at the time of delivery and the box it was shipped in. Customer service reserves the right to request further information and/or proof of damage.
Our customer service team will inspect the photos and decide whether the damage was due to improper packaging, or improper handling by the carrier. If the product was found to be improperly packaged, Garden Goods Direct will resend the product, assuming all related costs. If the damage was related to improper handling by the carrier company, it is then the responsibility of the customer to reach out to the carrier (FEDEX) to request compensation for their damaged package. Garden Goods Direct is not responsible for any damages incurred during shipment.
Thank you for your understanding.
Note: All purchases completed on www.gardengoodsdirect.com are done so in accordance with the shipping contract. This means that the risk of losing an item and property rights associated with the item are transferred to you (the purchaser) when we remit the item to the carrier.